The world of technology and automotive are starting to intertwine, and not just because modern cars incorporate software. At a production and organizational level, automotive companies rely on software to streamline processes and boost productivity, which is all the more important now in the age of digital transformation.
Broadly speaking, the use of software in the auto industry can meet various purposes:
- Increase security, both for the driver and for workers during the assembly process
- Boost efficiency by eliminating redundant tasks and accelerating the time to market
- Improve customer support
When chosen right, according to each company’s size, budget, and goals, the software can significantly cut costs and free up the schedule of human employees so that they can focus on more sensitive tasks.
Here are four examples of software that can make the job of auto companies easier:
Fleet management software
For companies that are in charge of a larger number of vehicles, fleet management software is a must-have tool, allowing managers to streamline operations into one single place. This type of software can be used for all vehicles, no matter if they are buses, trucks, vans, or regular cars, and some of the notable features include:
- Keeping track of vehicle inventory
- Scheduling vehicle maintenance to make sure the fleet vehicles are running smoothly
- Incident management
- Insurance, taxes, and licensing
- Keeping track of trip metrics (average speed, mileage, fuel consumption, etc.)
- Driver management
Business process management
Business process management is a fast-growing market, and businesses from all fields now realize that BPM software is key in improving customer satisfaction and boosting efficiency. In a time when innovation is at the forefront of the industry, auto companies need software that can keep up with their needs and offer state-of-the-art solutions such as:
- Documentation and registration processing
- Production cycle management
- Finance and accounting
In large auto companies that have many departments and processes to deal with at the same time, BPM software makes it easier to juggle projects and get everyone on board.
Customer relationship management
Automotive is one of the industries where customer satisfaction is extremely important. However, when you’re in charge of a large company, and you have to keep in touch with clients across multiple channels, customer relationships can become difficult to keep track of. This is where CRM software for the auto industry comes in. Thanks to it, professionals in the auto industry can have a clear overview of client interactions and receive detailed analytics about them so that they can further improve customer experience. At the same time, CRM software automates customer interactions, allowing your team to save time.
Safety software
Safety plays a critical role in the auto industry, and software can be used to enhance safety. Nowadays, safety features are no longer “nice to have.” They have become mandatory, which is why it’s essential for companies in the automotive field to use dedicated software that can boost road security. Some of the most recent security features include identifying blind spots, automated braking, autopilot software, and lane assist.
